FAQ's

FAQ's

Here is a list of frequently asked questions. Please contact us with any questions not listed


Q: What's the difference between a housekeeper/individual/maid and a housecleaning service?

A: There are a few differences between a cleaning service and a maid or housekeeper.

Housekeeper/Individual

There are some advantages to hiring an individual maid/housekeeper. They are better able to give highly personalized service. They do what you want, when you want and how you want it done. They can do all the more tedious tasks such as your dishes, laundry, picking up clutter. These are typically things a house cleaning service does not provide. The individual cleaner is basically your employee.

The distinct disadvantage to this is that because they are your employee, you are responsible for tax and social security payments. And if they fall ill or have a family emergency, they may have to "call in" for the day.

Cleaning Service

Cleaning services offer all the standard, and even detailed, cleanings that a house needs and have the added benefit of paying their own employees' taxes and social security payments. Also, a cleaning service pays for workers' compensation, which means that you are not liable if a cleaner is hurt in your home. And, a cleaning service is most reliable; they always have someone to send on your regular cleaning day, even if someone calls out sick.

It is up to you to decide which best suits your needs.

 Q: What should I expect from a cleaning service?

 

A: Every cleaning service will perform your house cleaning a little differently. Ask for a specific cleaning checklist of exactly what your house cleaning will include. Also be sure to ask whether all of the tasks will be performed with each cleaning service, or if some tasks will be rotated from cleaning to cleaning.


If you are very particular about the way things are done, it is possible that the service may do things differently than you would have done. Bear in mind, however, that your housework is done.. and done completely.. and you didnt have to do it.


Q: Are your products all natural?

A: Yes, everything that we clean with or sell you on this site is 100% natural. Our cleaning products consist of such ingredients as castille soap, baking soda, vinegar, and essential oils. We disclose our product ingredients freely.


Q: Is there anything I should do before cleaning day?

A: You've hired a house cleaner, but each night before-the-cleaning you run around, cleaning the house. Don't! We're not looking for a spotless home (that's what we're there to do!) But we do have one enemy. That enemy's name is "Clutter".  We show up at your home prepared to clean but then we're met with magazines on the floor, newspapers scattered about, bobbypins on the bathroom floor, building blocks and lego's all over the children's bedroom floor...

We don't mind doing it if you care call and schedule the extra time; but it is not the most effective use of your money and the time we should be spending on the real reason you hired us to come to your home. If the time isn't scheduled and we must do a "pre-cleaning", then the clock will run out. While little Johnny's lego's may be picked up, there are still dust bunnies under his bed. 


Q: Why do you charge by the job rather than the hour?

A: We are a professional service. We are good at what we do and each time we do it we become more efficient with our time. We also come in teams to get the job done and get out of your way all the quicker. We manage to accomplish the same (or more) amount of cleaning as anyone else, but in a smaller amount of time.


Aside from that, I'd have to say that I, personally, would be wary of a service charging by the hour. There's no way to tell if they're simply "riding the clock" or actually taking that long to do the job.
 
 
Q: I work during the day, do I need to be home when you come?
 
A: No. You tell us the arrangements (leaving a key, giving us an extra key, or whatever you choose to do) and we make certain the house is secured before we leave. We only ask that you, as the customer, read over our terms and agree to them before we begin servicing your home.
 
 
Q: Can you customize the cleaning products you use in my home to suit my own personal tastes?
 
A: Yes! We actually create a customer profile database where we will store your likes/dislikes with regards to scents. We will also list any health-related information so that we use essential oils which will be particularly beneficial to you!
 
 
Q: Can I supply the cleaners?

I think the natural thing is wonderful. But I was wondering, do you mind using product X on my tub (tile, floor, etc)? I love this product!

A: I'm sorry but yes I do mind. Our ultimate goal is to share our passion for a healthier way of living. We do not wish to endanger our own well-being as much as we do not wish to endanger yours.


Q: How and When do I pay for service?


A: Payment for residential cleaning service is due at the time of cleaning. We do not work unless the payment is there when we arrive.


Commercial clients have the option of paying at the time that service is rendered or being billed for our services on a monthly basis. You may choose a due date of the 1st or 15th with a 4 day grace period. If payment isnt' received at that time, a 5% late charge will accrue every 30 days.

We accept cash, check, or payment with credit card via Paypal.
Returned Checks or denied payments incur a $25 charge.


Q: Do you accept credit cards?


A: Yes, you may pay by credit card over the phone or online.


Q: How do you determine rates?


A: We take into consideration the size of the home, how many layers of dirt (amount of work involved) and how long it will take to complete the job.



Q: Do you bring all supplies and equipment? 


A: Everything except the vacuum! We supply all cleaning products, cleaning towels and whatever else we need to do that job. The only thing we ask is that you provide the vacuum cleaner. While it would be easier to use our own familiar vacuum, we do not want to risk transferring odors, fleas, and the like from house to house. We're sure you can appreciate that!
 
 
Q: When will the team arrive to clean?
 
A: Each of our cleaning team has approximately 4-6 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes does impact the accuracy of our arrival time.


We place reminder calls the day before your scheduled house or office cleaning. An estimated time of arrival (ETA) will be provided at that time. The ETA will be as accurate as we can possibly make it (e.g. 11ish).

We do make every attempt to arrive very close to our scheduled time, but some things are beyond our control. We ask for your understanding if we are running behind.  If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.

Q: What if I'm not happy with the service I received?

A: Please call us within 24 hours if something was missed during your cleaning. We try very hard, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge.


If something small was missed that you would just like to bring to our attention. Please call, email, or leave a note for the team the next time they come out. But please do let us know, we would not want to make the same mistake twice. Communication is very important.  If we don't hear from you, we will assume everything is fine and so cannot fix our mistake.


Q: What if I need to cancel or if I simply forget that the team is coming?

A: If you need to cancel a visit, we request a 48 hour notice (minimum) for cancellation. Should you give us less than 48 hour notice or if our cleaners show up and no one was there, they were locked out or anything else which causes them to not be able to complete their duties, the cost of the visit still applies and must be paid before we schedule the next visit.


Q: I think the natural thing is great, but I really want my home disinfected.

A: All of our products are disinfectants. Most people do not realize it, but even simple white vinegar is a natural disinfectant. However, we also use many essential oils which have antibacterial, anti-viral, and anti-fungal properties. They do all this AND leave your home smelling so much better than cleaners which require ventilation just to breathe!